Support Policy

Email only: hi@allioo.studio. We do not offer phone, chat or social media support.

We aim to reply within one business day. We would rather give you a correct answer than a fast one, so a reply can take up to a day. Business days are Monday to Friday, 9am to 5pm Eastern time (Miami), except US public holidays.

Support replies from Allioo Studio may be drafted with AI assistance and are reviewed by a person before sending. See the Privacy Policy.

• Setup questions for the template you bought. How to get it running, where content lives, how to connect your content, and how to publish.
• Defects in our work. Something in our template that does not work as it should. We fix it. See the Refund Policy for how to report one.
• For Framer templates: template support, handled by our Framer support.

For services, your project has its own scope and revisions, as written at checkout or in your proposal.

• New design changes, new features or custom work. These are separate work. We do not offer them as support. Once our services are open, we can point you to Setup, the 5-Day Site or Custom.
• Teaching the platform from scratch. You are responsible for knowing, or learning, Wix or Framer.
• Problems with your own Wix or Framer plan, domain, email, payment provider or content.
• Problems caused by changes you made to the template.
• Sites we did not build or templates we did not sell.
• Requests for results, such as rankings, traffic or sales.

We do not promise search rankings, sales, traffic or dates we cannot control. Support helps you use our template correctly. It does not guarantee business results.

Email hi@allioo.studio with the subject "Defect: [template name]" and include:

1. The template name and the platform (Wix Headless, Wix Studio or Framer).
2. The page and the link where it happens.
3. What you expected and what happened.
4. Your browser and device.
5. A screenshot or short screen recording.
6. Your order email, so we can find your order.

We confirm that we received it, then fix it or explain why it works as designed.

hi@allioo.studio