Refund Policy

Templates are not refundable. A template is a digital product. Delivery starts right after payment.

If there is a defect, we fix it. If something in our template does not work as it should, we fix it. This is our remedy instead of a refund.

How to report a defect:

1. Email hi@allioo.studio.
2. Use the subject "Defect: [template name]".
3. Tell us the template, the page, what you expected and what happened.
4. Add screenshots, a short screen recording or a link if you can.

We aim to reply within one business day. Fixing the defect correctly can take longer, and we will tell you what to expect.

What is not a defect:

• Something that works as designed but is not what you hoped for.
• A change you want to the design or a feature we do not offer. That is a change request, not a defect. See the Support Policy.
• A problem caused by your content, your changes, your plan, your domain or a third-party platform.
• A choice of platform that was not right for you. You are responsible for knowing, or learning, the platform you bought on.

Framer template purchases follow Framer's marketplace terms. Framer does not issue refunds for marketplace templates; refund requests come to us.

Support for our Framer templates is by email at hi@allioo.studio. If our Framer support cannot fix a defect in the template, we may offer a refund. This is decided case by case. It is the only exception to our no-refund rule for templates. Where a refund is possible under this policy, we arrange it.

If you buy a Wix Studio template on the Wix Marketplace, the purchase follows Wix's terms, including refunds. We still fix defects in our template, as in section 1.

These rules apply to Setup, 5-Day Site, Custom and white-label.

When work starts. For Setup and the 5-Day Site, work starts when we confirm by email that your intake and content are complete and your project is scheduled. That email is our record of the start. For Custom, work starts when we send the first design or the kickoff confirmation, whichever comes first.

Setup and 5-Day Site. Payment is 100% upfront.

• If you cancel before work starts, we refund the payment minus the payment processing fee we paid on that order. You cover that fee.
• Once work starts, there is no refund.

Custom. Payment is 50% to start and 50% before launch.

• If you cancel before design starts, we refund the first payment minus the payment processing fee we paid.
• Once design starts, the first 50% is kept.
• We do not launch the site until the second 50% is paid.

White-label plans. The minimum term is 3 months. After that, either side may end the plan with 30 days notice. Plans are billed monthly in advance. Unused projects do not roll over. A month already billed is not refunded.

If we cancel. If we cancel a service, we refund the full payment and cover the processing fee ourselves.

When we owe a refund, we send it to the original payment method. It can take several business days to appear, depending on your bank.

If you have a problem, write to hi@allioo.studio first. A payment reversal or chargeback ends your licence and any service work on that order until it is resolved. We contest disputes with our records. See the Terms of Service, section 11.

hi@allioo.studio